Bountrek
Bountrek
Support
Contact support
For help with Bountrek, contact Questelon (Pty) Ltd support by email.
Email: bountrek@questelon.com
What we can help with
- Account login or access issues.
- Profile or account questions.
- Game, coin, wallet, or reward activity questions.
- Withdrawal request questions.
- Reward or redemption status questions.
- Bug reports or app errors.
- Privacy, data, or account deletion questions.
Information to include
Including these details in your first email usually saves a round trip.
- Your Bountrek account email address.
- Your username, if available.
- A clear description of the issue.
- The screen or feature affected.
- Screenshots if they help explain the issue.
- Any transaction, redemption, withdrawal, or support reference details if available.
Reward and withdrawal requests
Bountrek reward, wallet, redemption, and withdrawal features may require review. Requests may be delayed, adjusted, declined, or blocked if there is suspicious activity, misuse, duplicate claims, fraud, or rule violations.
Never send passwords, banking passwords, full card details, or other sensitive login details by email. Support will never ask you for them.
Privacy and account deletion
For privacy information, see the Bountrek privacy policy.
To request account deletion, see account deletion request.